Them: Hey, Can You Put Our Hub Together? Me: Why Do You Think You Need a Hub?

“Wow, that was a fantastic customer service experience, from the phone tree through the follow-up case resolution fax.” – No one. Not ever.* So, I was chatting with a former colleague the other day, and she graciously asked, “Tell me again exactly what it is you do so I can tell people about you.” Virtual […]