Them: Hey, Can You Put Our Hub Together? Me: Why Do You Think You Need a Hub?
“Wow, that was a fantastic customer service experience, from the phone tree through the follow-up case resolution fax.” – No one. Not ever.* So, I was chatting with a former colleague the other day, and she graciously asked, “Tell me again exactly what it is you do so I can tell people about you.” Virtual […]
Apps, Sand, Patients, and Pachyderms.
I recently joined a panel for a PAP conference, and I plugged the meeting online at LinkedIn. Here’s what I wrote: THEM (Tech company with a digital patient platform): Then the patients download the app to do HIPAA! ME: And if they don’t have a smartphone? THEM: Everyone has a smartphone! <Pause> We were talking […]
Brands, You Need Patient Support Services if Your Patients Can’t Afford Their Medicines.
And Brands, You Might Be the Reason Your Patients Think They Can’t Afford Their Medicines. I miss business travel. You learn things when you go onsite and talk to the people working at your vendors. In the pre-COVID era, I tried to avoid lunch in the conference room with the biz development team. Instead, I […]